QUALITY / GUARANTEE

We believe in everything we sell. It’s that confidence that allows us to give a great quality guarantee.

Diamond Certification

With your purchase of any diamond larger than .24 carats, we’ll include a Hearts & Arrows diamond certificate or a certificate from a Premier International Grading Lab. Reputable international diamond grading laboratories we accept include GIA, AGS, HRD, and IGI.

Hearts & Arrows Certificates 

Most of our diamonds come with certificates from international grading laboratories, but if your product description does not specify a certificate and your diamond is larger than 0.24 carats, you can count on it coming with a Hearts & Arrows Diamond Report. Our Hearts & Arrows diamond grader is a GIA-Certified Master Diamond Grader who has worked in the diamond industry for over ten years. He helps us ensure that every diamond we sell meets international standards for colour, clarity, and cut.

GIA Certificates 

Sometimes we make the choice not to send a diamond to GIA so we can keep costs down and charge you less. However, if you would like a GIA Report for any diamond on our website that does not already come with one, you can purchase a GIA Certificate here. Please read the product description for conditions, exceptions, and more details. 

Conflict-Free Diamonds

Our ethics mean everything to us. Hearts & Arrows supports the Kimberley Process. We only purchase diamonds from reputable manufacturers. We also support manufacturers who strive to minimize the negative environmental impacts of their production processes.

Money Back Guarantee*

If you’re not happy with your purchase we’ll do our best to make it right. *See our Return Policy for exclusions and details.


Personal Inspection   

Other online retailers list inventory owned by other people all over the world. Most of the time, they never see the diamonds they sell. We choose to be different. Our Diamond List only includes suppliers that we know and trust, that way we can ensure that we sell only quality stones. And as an additional measure, we personally inspect every single diamond before we send it to you. If we don't think you'll be impressed, we'll contact you and suggest some better options. 

Free Shipping Within New Zealand

Your purchase will be insured and delivered to your door free of charge. Insurance is fully covered until we receive signed confirmation of delivery. We use FedEx Express and Courier Post. You must be available to sign for the package when it arrives, so we recommend shipping to your work address.

International Shipping

Hearts & Arrows ships jewellery to New Zealand, Australia, Singapore, and the United States, along with many other countries around the world. International shipping is free for all orders over $999 NZD, and charged at a Flat Rate of $40 for international orders under $999 NZD. For more information see our International Shipping Policy.

Easy Returns

We hope you'll love your purchase, but returns are easy. Just send your item back to our office in NZ. See our Return Policy for more details.