International Shipping Policy
All orders over $999 receive free shipping.*
*Hearts & Arrows offers free shipping to most countries including New Zealand, Australia, Singapore, England, and the United States. All orders over $999 are shipped Signature-Required via an Express Service such as Fedex Express, UPS 2nd Day Air, or Courierpost. If your country is not mentioned above, please contact us prior to placing your order to check whether we can offer free shipping.
For orders under $999 within New Zealand:
Shipping is charged at a flat rate of $10.
For International Orders Under $999:
International orders under $999 are charged at convenient, low flat rates. Shipping to the U.S. is charged at a flat rate of $25. Shipping to many other international destinations including Australia, Singapore, and England, is charged at a subsidized rate of $40 NZD. If your country is not included on the list, please contact us prior to placing your order to check whether we can offer $40 flat rate shipping.
Extra fees or Import costs:
Checkout prices for destinations outside New Zealand do not include GST, but you may have to pay import duty, VAT, fees, and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details. While we strive to be as helpful as possible, Hearts & Arrows is not responsible for quoting, paying, or refunding any external costs associated with your order (including customs fees, GST, VAT, and duties).